Loft Conversions, Extensions, Rooms, Space | South East | Kent | Surrey | Sussex | South London | Bromley, Orpington, Croydon

At Metropolitan Home Improvements we pride ourselves on customer satisfaction. Our company policy is to make sure that each conversion we build leads to a recommendation from the client to build another for a friend or relative.

Please see below some of the letters and comments we have received from our clients. If you would like to see further recommendations and examples of our work, please feel free to contact us.

Mr & Mrs J Rigby, West Norwood. London SE27

How did you find out about our company?	Through a colleague who knew the company.
What is your opinion of our service before work began?	Excellent, professional advice given with no "sales" pressure.
What did you think of our Building Team?	A great team with a multiplicity of skills between them all.
What did you think of our plasterer?	An excellent plasterer who worked quickly and skilfully
What did you think of the supervision?	Excellent supervision throughout and thank you to the whole team.
Do you have any general comments?	The "family feel" to the whole company gives a great confidence during major building works. Problems and issues of concern were always dealt with promptly and effectively.

Mr T & Mrs J Vincent, Tunbridge Wells, Kent

How did you find out about our company?	Through friends
What is your opinion of our service before work began?	We felt "In the comfort Zone". Given the years of experience, evidence of previous builds plus friendly unpressured advice
What did you think of our Building Team?	Great team. Helpful, suggested ideas during the build to enhance the finish. Competent & clean workers.
What did you think of our plasterer?	Top guy. Quick and delivered a great finish & even drew compliments from other trades we had working on another project.
What did you think of the supervision?	The guys seemed to require little supervision on the whole. Mark met on site to check from time to time and helped with any queries we had
Do you have any general comments?	When you invest in a Loft Conversion you want to enjoy the experience of the build and then enjoy the finished project even more. MHI delivered from start to finish.

Mr M & Mrs E Slaney, Bromley, Kent

How did you find out about our company?	Through Yell.com & Google searches
What is your opinion of our service before work began?	Far better and more professional than the other three loft conversion companies that came to quote
What did you think of our Building Team?	All very thorough and happy to answer any questions etc. The work seems very solid and polished. We're impressed.
What did you think of our plasterer?	Lovely guy and a flawless finish especially in the bathroom where we did not have it all tiled
What did you think of the supervision?	Mark was happy to listen to any concerns and help at all times. We feel he oversaw every part of the project beginning to end.
Do you have any general comments?	As expected we are very happy with our new Loft Conversion and pleased we chose Metropolitan Home Improvements. There have been no problems as everything was explained and managed to a very high standard

Mrs K Glave, Bromley, Kent

How did you find out about our company?	Yellow pages
What is your opinion of our service before work began?	Very good. No pressure and a comprehensive quotation with lots of information
What did you think of our Building Team?	Couldn't ask for better they treated our house with respect and got on with the job
What did you think of our plasterer?	Excellent finish and very quick
What did you think of the supervision?	Kept us informed throughout the job and answered all our queries
Do you have any general comments?	This was a large project and we were a little apprehensive, but almost immediately work began our minds were put at rest by the professional approach of the company and their tradesmen. Will be happy to recommend them anytime.

Mr K & Mrs R Saunders, Battersea, London

How did you find out about our company?	Recommendation
What is your opinion of our service before work began?	Very friendly, helpful and clear. All stages & costs were fully explained & cleared documented
What did you think of our Building Team?	Friendly, efficient and considerate. Caused minimum of disruption & finished bang on time
What did you think of our plasterer?	Amazing – beautiful finish & really quick & clean
What did you think of the supervision?	Was kept informed all times & all teams knew what was requlred of them
Do you have any general comments?	We are really pleased with the final loft. The work is of a fantastic standard & quality, it was finished totally on time & we have been really well looked after along the way by the team – we can't thank you all enough

Peter and Joanne Burke, Petts Wood, Kent

Dear Mr Gee

Following the completion of our loft conversion at the above mentioned property, please find enclosed a cheque for £1,000, which is the final instalment due to you for this work.

We shall be grateful if you can kindly acknowledge receipt, confirming that all monies have now been paid for this work.

We would like to take this opportunity to thank yourself and your team for your efforts during this conversion. At the outset, Ross was very good at answering all of our initial queries and came back on numerous occasions with responses and further detail on our queries.

Once the work started Mark managed the project very efficiently and when we did raise any issues, he ensured a quick resolution to these. A thank you also to Mick, Wayne, Don, Peter, Leigh and Dave, who all played a part in the work and were polite and courteous at all times. Also, we would like to mention that all the team were very good with the children.

Therefore, in summary, we would like to thank you and your team for your efforts on this project and we are very pleased with the quality of the new rooms that we now have.

Yours sincerely

Peter and Joanne Burke

Mr & Mrs R L Churcher, West Wickham, Kent

How did you find out about our company?	Word of mouth
What is your opinion of our service before work began?	Very professional
What did you think of our Building Team?	Got on with the job and were always friendly, polite and helpful
What did you think of our plasterer?	Hardworking, friendly and polite
What did you think of the supervision?	Very good. Always had time to answer questions and give advice which was really valuable – thank you!
Do you have any general comments?	Extremely pleased with the result – it looks fantastic and we are very willing to show people our conversion!

Ms L Hutchinson & Mr M Podger, Orpington, Kent

How did you find out about our company?	Word of mouth
What is your opinion of our service before work began?	Friendly and professional. We liked the idea of dealing with a family run business.
What did you think of our Building Team?	Fantastic! They worked so hard and were great with the kids.
What did you think of our plasterer?	So good, we've used him again.
What did you think of the supervision?	Fantastic! Is there anything Mark doesn"t know?!
Do you have any general comments?	Our new bedroom & en–suite are amazing. It was a pleasure dealing with "The Team" especially Peter the carpenter. We would have no hesitation in recommending yourselves. We would be happy for our loft conversion to be viewed.

Mr & Mrs B Slattery, West Wickham, Kent

How did you find out about our company?	Yellow Pages
What is your opinion of our service before work began?	Very professional and efficient. Very friendly and helpful.
What did you think of our Building Team?	Excellent! Worked hard. Always tidied up. Very helpful & friendly.
What did you think of our plasterer?	Excellent! Worked very hard & great results. Lot of plaster on floor – perhaps could have tidied up more.
What did you think of the supervision?	Excellent! Every question was always answered really quickly & any problem solved straight away.
Do you have any general comments?	The whole project ran very smoothly & each phase rolled smoothly & seamlessly into the next. It was great to have a point of contact who you knew would address any questions/issues straight away.

Gareth and Susan Allatt, Bromley, Kent

Dear Dennis

We would like to thank you for the fantastic loft conversion that you and your team planned and installed for us this year

We would particularly like to thank Mark and Mick for their hard work patience and commitment. Whenever we had a query or problem Mark would always sort it out immediately and with no fuss. Both Mark and Mick were a pleasure to have working here.

We would definitely recommend Metropolitan Home Improvements

With kind regards

Gareth and Susan Allatt

Mr & Mrs A Donohue, Bromley, Kent

How did you find out about our company?	Through the Internet and via a friend
What is your opinion of our service before work began?	Professional and friendly
What did you think of our Building Team?	Very good. They were friendly, helpful and very tidy. The work was completed to a high standard with minimal disruption
What did you think of our plasterer?	Excellent! We were extremely impressed by the work.
What did you think of the supervision?	Very good. Mark always found time to answer our queries and give good advice
Do you have any general comments?	We are very pleased with our new loft conversion. The whole team were very professional. Would recommend to others.

Mr and Mrs G Burrows, Forest Hill, London

How did you find out about our company?	Through friends
What is your opinion of our service before work began?	Very good, honest & caring. Took time to listen to our concerns and answer endless questions. No hard sell which we appreciated
What did you think of our Building Team?	Professional, efficient, hardworking & friendly, always made sure we knew what was happening
What did you think of our plasterer?	Worked relentlessly
What did you think of the supervision?	Friendly, approachable and managed the project well throughout. Keen to resolve any issues as quickly as possible
Do you have any general comments?	We highly recommend Metropolitan Home Improvements. We are delighted with our new bedroom and shower–room and would like to say a big "thank you" to all those concerned.

Dr and Mrs Cheng, Balham, London

Dear Dennis

Please find enclosed a cheque for £1000, which is the final payment for our loft conversion. We now have two extra bedrooms and a bathroom, which we can enjoy

We would like to take this opportunity to thank you and your team for carrying out such an excellent job from planning to completion. We were pleasantly surprised at the speed and smoothness of the conversion. The team was exceedingly professional and the workmanship was of the highest quality. The builders, plumbers, electricians and plasterers are amazing professionals (nice people too) and they are the best we have ever met. It was a very pleasant experience!

In particular we would like to thank John who carried out the bulk of the conversion, for all his beautiful works. Hard working and a proud Metropolitan Home Improvements professional, John was like a magician and made loft conversion look so easy. We would also like to thank Mark Dobson for his effective management of the project. He is an amazingly talented man who seems to know everything, from plumbing, carpentry, to electrical engineering. They are nice men and we missed both of them.

Since completion, we have been showing them to friends and neighbours and been telling everyone that Metropolitan home Improvements is the loft conversion company of choice.

We are extremely delighted! Thoroughly recommended.

Yours sincerely

Y.F.Cheng
B.Sc, PhD, MRINA, FIMarE, C.Eng., Ing.

Mr & Mrs C Farrell, Thornton Heath, Surrey

How did you find out about our company?	Thomson local then viewed website
What is your opinion of our service before work began?	Very professional! Very efficient! Very friendly
What did you think of our Building Team?	Very considerate and informative. Extremely tidy and punctual, always friendly. Excellent quality of work
What did you think of our plasterer?	Very quick with a high standard of work. Could take more care with regards to cleaning up at the end of the day.
What did you think of the supervision?	Mark kept us well informed of all stages of work Always concerned if we were happy with it's progress. Always responded to our phone calls & queries. Very friendly and approachable, very organised – nothing too much trouble
Do you have any general comments?	We were apprehensive before the work began, but was quickly put at ease by the professionalism of all your staff. The job was completed quickly and efficiently with minimal disruption. We are so pleased with our new bedrooms. Our friends are very impressed and we would not hesitate to recommend you.

D Owen and N Henney, Beckenham, Kent

How did you find out about our company?	Yellow Pages–not our usual method of finding builders etc. When Dennis visited he seemed honest and we immediately trusted the company.
What is your opinion of our service before work began?	Very good. We were kept informed. We never doubted the work would start when you said and it did.
What did you think of our Building Team?	Hard working, excellent workmanship, nice people, friendly and tidy! Disruption to our lives by the work was kept to a minimum.
What did you think of our plasterer?	Very good. We kept telling people how smoothly it was done. "Isn't it supposed to be smooth" someone asked me, but it was such a high standard of work we were impressed.
What did you think of the supervision?	Extremely well managed. It was very clear that Mark had his eye on the ball. He listened and responded to requests for minor changes and gave good advice. 'Customer Service' from Mark was above and beyond what we would have expected and helpful doesn't start to describe it.
Do you have any general comments?	We were impressed and grateful that such a large scale building project was conducted and achieved in such a 'painless' way. The whole team inspired confidence that the work would be done to a high standard. The result is fantastic. Colleagues at work are sick of hearing how pleased we are with it.

Mr & Mrs Fitch–Bunce, Beckenham, Kent

How did you find out about our company?	Word of mouth
What is your opinion of our service before work began?	Very Good, clear plans, costs simple and straightforward
What did you think of our Building Team?	Excellent – polite, tidy, courteous, tolerant of the kids!
What did you think of our plasterer?	Entertaining!
What did you think of the supervision?	Very good – Mark has been about throughout.
Do you have any general comments?	We are very pleased with the work – much admired by others. Happy to show others both rooms.

V & G Walford, London

Dear Dennis

We are delighted with our loft conversion and will have no reservations whatsoever in recommending your company to anyone, including family and our closest friends.

As you know we were at a low ebb when you first came to see us and we would like to thank you not only for the excellent way in which you led the team of professional, hardworking and considerate men who effected the conversion, but for the kindness you showed us in getting the work underway quickly to avoid any further complications in our lives! We felt that you took time to get to know us and ascertain just what would best suit our requirements before planning the loft rooms and are grateful for the various enquiries you made on our behalf and the advice you offered over and above that which directly affected our contract with you.

Throughout the building work we found both Mark Dobson and yourself ready to answer any questions we asked, however small; you were also very patient with our young daughter's queries and sometimes constant offers of cups of tea! Each of the workers who came to the house was enthusiastic and intent on doing a good job and upon meeting deadlines – both the plasterer and John the roofer took a cheerful pride in a job well done and worked tidily, fast and as long as daylight held.

We appreciated the fact that you phoned or called regularly to keep us informed of what would be happening next and liked the clear, informative and straightforward nature of the paperwork you presented to us.

Our home and the quality of our lives are much enhanced by the loft conversion and it is particularly pleasing to be able to say that we positively enjoyed having the work done, because we remember the laughter we shared with each member of your fine team on the way to a most successful outcome.

With very best wishes

Yours sincerely

Valerie & Graham Walford

R Shooter and N Hudson, Beckenham, Kent

How did you find out about our company?	Neighbour
What is your opinion of our service before work began?	Good
What did you think of our Building Team?	Excellent
What did you think of our plasterer?	Very experienced
What did you think of the supervision?	Excellent
Do you have any general comments?	Everyone was very professional in their work but also kind & considerate. Jamie the chippie is a star!